Cosi Living®
Privacy Policy
Last updated 23 October 2026
Who we are
Cosi Living is the trading name of J.O. Property Group Ltd (company number 12614736), 308 Smithdown Road, Liverpool, L15 5AJ. We are the controller of your personal information and are registered with the Information Commissioner's Office (ICO) under number ZB035515.
Contact us about your information at info@getcosi.co.uk, on 0151 380 0324, or at the address above.
What we collect, why, and our legal basis
Website visitors
What we hold: IP address, device and browser details, and the pages you visit. Google Analytics only if you accept cookies.
Why: to run and improve the website. Legal basis: legitimate interest, and consent for analytics cookies.
People enquiring about or viewing a home
What we hold: name, contact details, homes you're interested in, group size, move-in date, budget, messages, call notes and viewings.
Why: to answer you and arrange viewings. Legal basis: steps you've asked us to take before a contract.
Applicants
What we hold: ID, student ID, date of birth, address, bank statements, job and income, Right to Rent documents, and any bankruptcy, County Court Judgments or unspent criminal convictions.
Why: to decide on a tenancy and carry out referencing and credit checks. Legal basis: contract, legal obligation for Right to Rent, and legitimate interest for referencing.
Guarantors
What we hold: name, date of birth, contact details, address, and employment and living situation.
Why: to set up the guarantee. Legal basis: legitimate interest, and contract once you sign.
Tenants
What we hold: contact details, tenancy, rent and payments, deposit, repair reports, messages, and inspection photos and signatures.
Why: to run the tenancy, protect your deposit and keep the home safe. Legal basis: contract and legal obligation.
Landlords
What we hold: contact details, properties, bank details, our agreement and financial records.
Why: to provide our services and pay you. Legal basis: contract and legal obligation.
Contractors
What we hold: business and contact details, jobs, photos and invoices.
Why: to arrange and pay for work. Legal basis: contract.
Callers
What we hold: call recording, transcript and summary.
Why: to keep an accurate record of what was agreed. Legal basis: legitimate interest.
Where our legal basis is legitimate interest, that interest is managing homes properly, safely and fairly.
If you're applying for a home, we need the information we ask for to offer you a tenancy, and the law requires us to check your Right to Rent. If you don't provide it, we can't offer you a tenancy.
Where we get your information
Mostly from you. We also receive it from property portals you enquire through (such as UniHomes and StuRents), from the person who named you as their guarantor, from referencing and credit check companies, and from the landlord of the home.
Who we share it with
The landlord of the home, where they need it
Contractors carrying out a repair (details of that job only)
Referencing and credit check companies
Deposit protection schemes
Councils, authorities and courts, where the law requires it
Companies that run our systems for us under contract: property management software, hosting and databases, email, phone and call recording, calendars, accounting, AI services and mailings
We never sell your information.
Sending information outside the UK
Some of these companies process information in the United States. When they do, it's protected as UK law requires, through the UK-US data bridge or the UK's approved contract terms.
Automated processing
We use an AI service to read enquiry emails, summarise calls and handle simple replies, such as taking a viewing out of the diary when you email to cancel. It doesn't make decisions about whether you get a home. People make those decisions.
How long we keep it
Enquiries and viewings: 12 months after the enquiry closes, then anonymised
Applications that don't go ahead: 6 months
Right to Rent checks: the tenancy, plus 1 year
Tenancy, landlord and financial records: 6 years after the relationship ends
Call recordings: 12 months
Your rights
You have the right to:
ask for a copy of your information
have it corrected
have it deleted
restrict how we use it
object to how we use it
have it sent to you or someone else
withdraw consent at any time, where we rely on it
not be subject to decisions made only by automated means
Contact us to use any of these rights. We'll reply within one month.
Complaints
You can complain to the ICO at ico.org.uk or on 0303 123 1113. We'd appreciate the chance to put things right first.